FAQs

What is the process once I have ordered?

You will receive a conformation email of your order and further instructions to email over the required wording for the personalised memorial stone.

Do you send a sample layout/mock up of the memorial stone?

Yes we will email over a sample layout / mock up of the memorial stone for you to view, check and approve before we start the memorial stone.

Can I make changes to my wording/order?

Yes, you can make changes to the wording/order and we can revise the sample layout for you to view, check and approve. However once approved the memorial stone will be sent to be engraved and you may be to late to change any wording.

 How long does the process take from ordering to delivery?

It normally takes about 10/15 working days to complete your personalised memorial stone and have it sent.

What material do you use?

We use granite with is a very hard wearing stone and has been around for millions of years.

Can I have my item personalised?

Yes, we can personalise all the memorial stones with your own wording at no extra charge. We do not charge per letter like some other companies.

How is my memorial stone delivered?

We use a trusted courier service, Parcelforce for all of our deliveries and all deliveries are free to UK mainland.

How does your payments work?

We use PayPal as a secure payment provider. You do not need a PayPal account to use this service, payment can be made with all major credit and debit cards. We will never see any of your payment details as this is done securely via PayPal for your peace of mind.

How do I contact you?

You can contact Direct Memorials by email or phone, our contact details are below where we would be happy to talk with you.

info@directmemorials.co.uk

0330 133 5535

Can I return my item?

Yes, non personalised items can be refunded within 28 days of receipt for a full refund or an exchange. All items must be unused and in their original packaging.

Due to the nature of our personalised products, we try to offer a returns policy which is fair.

For personalised products, the product can be returned for a replacement if the engraving differs from that which was submitted during the ordering process, at no additional cost.

For personalised products which have been correctly engraved as to the specification on the order page, we regret that we cannot offer a refund for these items.

Is the memorial stone guaranteed?

We offer a 2 year guarantee on all our memorial stones against weathering.

How is the lettering put onto the memorial stone?

We can use sandblasting and laser engraving machines to engrave the lettering into the granite of the memorial stone, we will then infill the lettering with memorial paint.

Can I have a design incorporated into the memorial stone?

We have a wide range of designs and can also do fully personalised designs, some designs will incur an extra charge.

How do I fit the memorial stone?

No fitting is required, just place the memorial stone/plaque down on the ground at your place of choice, due to the weight of the granite it will be secure.

Do I need permissions to place this in the cemetery?

All cemeteries, remembrance gardens have their own rules, best to double check with the cemetery or remembrance garden staff.

Can I call you to discuss my memorial stone?

Yes, we would love to chat. Our contact number is below:

0330 133 5535

I have ordered a porcelain memorial photo, how do I get the picture to you?

Once purchased, you can email over a scanned image of the photo or if you prefer you can send it to us by post, We will return the picture undamaged with your order.